Confidentiality Policy

The confidentiality policy is explained to all Centre staff during initial training. It is a condition of working at the Centre that this policy is understood and accepted.

The Bath Child Contact Centre recognises that the contact process requires explicit confidentiality which all Child Contact Centre workers are obliged to observe.

Therefore, we will ensure that:
 
  • Volunteers undertake not to discuss or disclose any details relating to a family outside of the Child Contact Centre.
  • The dates and times of a family’s attendance will be made available to referring agencies upon request. No other information will be released unless:
  1. A child is felt to be at risk of harm either inside or outside of the Child Contact Centre; or
  2. Anyone using the Child Contact Centre or a volunteer is at risk from physical violence.
  • A parent’s details, such as his / her address and telephone number, will not be passed to any other person (including their former partner) or agency without their permission.
  • The only exceptions to this will be if:
  1. A child is felt to be at risk of harm; or
  2. Anyone using the Child Contact Centre or a volunteer is at risk of physical violence.
  • All potential volunteers must have a DBS check carried out by the Disclosure and Barring Service. The results of this check will be made available to the Co-ordinator and / or the Chair of the Management Committee.
  • All information relating to families and volunteers will be kept in a secure place at all times.
  • All information relating to families and volunteers which has not been used for three years will be treated as confidential waste and disposed of as such.
  • Child Contact Centre users, referrers, volunteers and staff will all be aware of the existence of this policy and have access to it upon request.
  • This policy will be reviewed annually and updated if necessary.